07
Dec

Inefficient Hospital System that Has to Change

Brother was pronounced dead at 9:45am. Earlier on, a fat neuro surgeon came over to look at my brother. He was holding the same x-ray results as the first night, and told me the same thing that I already knew. I asked him on the course of action, and he said they can’t do anything for now as my brother’s condition was bad. Then he asked me, “how did your brother fall?” And I looked at him with a really pissed off face and said, “You mean you come in without reading your report? You don’t know the background at all and you wanna make decision on what should be done?!” and without answering my question, he turned to the nurse and mumbled annoyingly, “terlalu banyak orang di sinila!” referring to my parents, aunt and my brother’s girlfriend who were surrounding my brother’s bed. Then, he even asked the nurse, “dia construction worker ke?” I could just punch him then! Him and his fat so-hai face. Few minutes later, my mom then asked him about my brother and he scolded my mom. “There are too many of you here. I have already told someone just now!” and I looked at him and said “this is my mother you are speaking to!” my mom was so distress then she just couldn’t be bothered and turned back her attention to my brother. The surgeon then tried talking to my mother asking “aunty, what was it you wanted to know?” but my mom was just too tired and depressed to talk to him. As he was walking out, my friend overheard this stupid surgeon talking to the nurse, “I just want to show sympathy but I dunno what is going on la.”

Would you want this so-hai to operate on your brains?

The security guard guarding the ICU was no less better. Scolded my mom because she walked in, holding an unrestricted pass issued by the doctor. She scolded my mom because it was past visiting hours. Then I told her about the pass issued by the doctor and still, she insisted that it was past visiting hours. I remember shouting at her, “Apa you marah-marah? Kalau you mau cakap, cakap elok-elok sikit la! Saya punya mak sudah sakit hati. You tak boleh cakap elok sikit kah?” “Sekarang you masuk dalam tanya doctor! Doktor cakap lain. You cakap lain!” Then she went in and asked the doctor. She reappeared after a few minutes and allowed my mom to go in, this time, a little more polite, yet without even an apology.

Since my brother fell from a building, we had to make a police report. It appeared that there was a duplicate since the college already made a report at the police station in Genting, and I made another one at the Pondok Polis at HKL. We had to wait for the police officer from Genting to come down to take photographs and certify report.

It was around 10:15am when I spoke to the police in HKL, they gave me the name of the sergeant and told me to wait at the mortuary. They couldn’t confirm at what time the sergeant will arrive, so just wait. I waited for about 30 minutes, then left my phone number at the mortuary. I then called the police station in Genting, and they said the sergeant was in court and will come after that. They then gave me his mobile number and told me to contact him directly. I couldn’t get through his mobile, so all we could do… was again, wait. Made a few calls again without avail. So, I left a text message. We waited… till about 2:30pm. Still no news. The weather was humid, the hospital was crowded, we were tired, distress and with no where to go except to wait at the cafeteria. Mind you, but HKL’s cafeteria is no Starbucks.

I finally managed to get through the sergeant’s phone, and he told me that it wasn’t his district because he was from Temerloh branch. He didn’t even have the slightest courtesy to reply my text message! Gave me another number to contact. Then, I contacted another officer but he didn’t pick up his phone. By then, I was so frustrated I went back to the pondok polis and told the officers what happened. I practically begged them to be sympathetic because we had to rush back to hometown in Port Dickson and we had to conduct prayers by 7pm and my parents were tired and we had to leave before the after-office-hours traffic jam. They said, “Kita pun tak tau. Ni sebab… kita cuma terima instruction saja.” So they made a call to God knows where, spoke to God knows who, then told me, “You tunggu sini kejap. Kita tunggu panggilan.” I asked why they can’t do the post-mortem, and they said it was because it was not under their jurisdiction, so they can’t do it. I waited again inside the Pondok Polis for about 30 minutes. Then I asked them …. AGAIN! And they said, “Kita belum terima panggilan. Ataupun Cik, kita dial you cakap dengan polis di Genting.” Inside my head, I was thinking, “This is not my job!!!” I was soo frustrated and angry and sad that I just walked out of the pondok and slammed the door. Yes, I slammed the door. Then I stood outside, called my friend, and started crying hysterically, “how long more does my brother need to wait for these fuckers!”

The police officer then came out and said, “Cik, kita sudah call. Officer akan datang sekarang. Ni you cakap dengan officer di telefon ya…” A lady on the other end of the phone told me that the sergeant was on his way down from Temerloh. I then called the sergeant’s mobile and he told me he just left Temerloh, on the highway, and will take another 1 hour “kalau tak de jam.” I then sent him a message “Sarjan Harun, tolong cepat sikitla ya. Sebab kita sudah tunggu lama dari pagi. Tolongla ya sebab kita kena hantar arwah adik balik kampung kat PD. Jauh lagi. Kena sembahyang pukul 7.Tolongla ya sebab mak bapak pun dah penat.” I sent it 3 times to ensure he got it and to set off his guilt conscious.

I think the sergeant arrived at about 4:45p.m. We went over to the mortuary, and it only took him about 10 minutes to take photographs! Apparently, post-mortem is not required because my brother passed away at the hospital, not on-site. So he only needed to refer to the medical reports. We were then stuck in traffic jam on our way back. I kinda pity the sergeant. Drove all the way from Pahang when it could have been more efficient if the work was done by the officers in based in HKL, and then to send the pictures over to him via e-mail or something.

Could have saved us almost 7 hours worth of waiting time, sitting around in despair.

The story didn’t end there. When we had to identify the body to be transported back by undertaker, the mortician showed me a WRONG body!! I leaned my face over the body to take a closer look. When he opened the white cloth, I was taken aback when I stared face to face with a really really old man. I almost had a heart attack. I was so shocked that till today, I am still haunted by the image of that pale, wrinkled old man in my head.

 

Comments

  1. Gravatar
    huiling
    December 8, 2007

    some times… i was thinking.. if he get into a BETTER hospital.. we might can see n hear his laughter again… never seen such sohai doctor before.. this is the most sohai one!!!

  2. Gravatar
    prema rachel
    December 11, 2007

    i was there with hsieh may and tian lengs family!! HKL is so inefficient!! i agree…. they took their sweet time attending to a patient wtih a head trauma!! if my dear tian leng was in a private hosp no doubt wherever!! he might be in an icu now… recovering or perhaps with some hope of survival!! the bloody doctors took 4 hours to attend tian lengs injury.. claiming nothing much can be done. when i’ve seen wat can be done… or should be done at that point of time.. not nurses running the whole show!! where were the neuro on call??? why didnt he come in once they knew it ws a head trauma case??? or did they actually call him?? i wonder!!!! then these bunch of morons…. kept telling us to get out and give privacy… when i blasted telling one of the nurse… that i was a staff nurse and that i am entitled to be here as he is my bf… and i know wats going around.. then the doctor( medical officer) out of no where came and explained his condition to me again with medical jargons… and i told him with a pissed off faced that i knew this like 3 hours ago!! then i asked him wat was his first aid treatment.. he had the cheek to say.. sorry la .. at this moment we cant do much… we must hope for the best and wait for the neuro surgeon… in my heart i was swearing!! telling him my poor bf is bleeding there non- stop and u r telling me u cant do much… r u a fucking certified hospital??? then they kept chasing us out of there!! don they understand that at that time we don care fucks of their rules and regulation!! cause our beloved one’s life is in their hands.. and i personally think HKL didnt do a good job!! nOT at all!!!

    the other thing that pissed me off was… in the icu.. when my dear tian leng was already crashing badly… the nurses still insisted us to leave his bed side… which is clearly hard to do.. as u are there trying to support ur loved one… stupid ppl don they have sympathy?? or feelings?? are they made of stone?? or rock??

    then the doctor told my boyfriends family… only immediate family can be around him when he is leaving us… i couldnt give a damn .. and just stood there with him…. idiots!!! then the nurses are supposed to be icu trained but the way they handle the machines and the equipment proves that they don know wat they r doing… i actually asked the nurse wats the dose of his adrenaline now… she went like… ermmmmmm wait i ask my senior to inform you!! damn i was like about to scream there!!! then when i asked the senior staff named SN Tan… she gave me a splendid explaination…. the nurses shud be like her!!!

    in short i feel tat maybe poor tianleng had a chance of survival … if his bleeding was stopped and the blood clots were removed !! and surely …. we would all be grieving today…. or being lonely and depressed!!!

    the stupid police officers shud just pack their bags and fuck off!!! those idiots wat do they knOw… if it was their family member i think things would have gone or be done much faster!!!

    i hope someone brings HKL’s inefficient system to a change!!!!! damn…. horrible experience……

  3. Gravatar
    Estee
    December 12, 2007

    Dunno when oni our Malaysian hospitals will ever improve. Instead of wasting tax money on sending two clowns to space, the money cud haf been used to improve our hospital conditions.

    Maybe the doctors have so so many critical patients, this case is common to them. Shame on them!! Blood on their hands.

    Its bad enuf u all waited so long for treatment, u even have to wait 7 hours aft your bro passed away just for the police to come from Pahang!!

    Government staff is always soo lembab no matter where we go, unless u are somebody or some datuk. Like your case, if your cousin didn’t make phone call direct to hospital, your poor brother will still be lying in E&E…slowly dying till his final breath!

  4. Gravatar
    Aggie
    July 29, 2008

    What and how can we improve the goverment people to take their job seriously? We are talking abot life and death here.. Natasha, did you ever try thinking of suing ther whole department specially the stupid doctor? The police department too? You might have a chance, bring this to the world attention, let everyone knows how bad it is for the goverment service. you know, that’s why peoples go to Singapore for help, where did all our Malaysia money goes? SINGAPORE!, Well, at least the paitent live. Sorry for your lost.

  5. Gravatar
    Natasha Khoo
    August 3, 2008

    I’ve already checked with lawyers. Our system is so f*cked up. They’ll probably drain out your cash by the time the case goes to trial, it’ll probably drag on for 5, maybe 10 yrs. Cases of medical records being switched….govt doctors are always being transferred around so f/up is tough. It’s never easy to prove medical negligence, especially in Malaysia. That’s why so many cases in govt hosp go unnoticed and that is why the system will never change. If you have any friends working in govt hosps, you’ll know why.

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